Read our “How-To-Guide” here if you have any questions!
Please note this feature is only currently available for monthly gifts via credit card. If your monthly gift payment method is through your bank account, please contact Mandy Wu, Annual Giving Officer, at [email protected] or 604.216.2328 for assistance.
2. Every workplace has a different matching policy. Confirm with your employer on matching application details such as submission date and required documents
3. Contact Mandy Wu, our Development Officer, and she will provide the required document within submission deadline
17 years ago I started giving a percentage of my monthly grocery bill to the GVFB. With my small contribution, the food bank can purchase fresh food. Everyone needs to eat to survive but food is about more than survival.
I decided to volunteer and become a monthly donor at the food bank after my mother died. My parents, Matt and Grace, were very community-minded—I am honoured to continue this family tradition. Predictable funding through monthly donations allows a terrific organization like the GVFB to plan ahead.
The GVFB was integral in my youth. My immigrant mother found herself a single parent with little support, taking care of three children under 12. It was so difficult for her and I remember taking multiple buses to the food bank locations. My heart is with the GVFB, it has impacted my life greatly.
“I lost my husband over 10 years ago, and I’ve been alone ever since. Food has been so expensive, I can no longer afford eggs or meat to keep myself full. The senior bag provides me with all the staples I need to maintain my health. I can’t wait to cook with eggs again!”
Find the answers to commonly asked questions below.
Thank you for your donation! Once you’ve made an online donation, you should receive an email confirmation from the GVFB with the gift amount, your name, and mailing address within a few minutes. Please be sure to check your junk mail. If you do not receive an email confirmation, contact us at 236-992-1899 or [email protected].
If you would like to cancel a donation or are having any other problems donating, please contact us at 236-992-1899 or [email protected].
You can increase the impact of your gift by covering the processing fees for your donation. This fee includes both the credit card processing fee and the platform fee. Most fundraising platforms require a fee for each donation received. This fee, along with the credit card processing fee, is deducted directly from donations, and we receive the remaining balance. Platform fees have always been part of the process, even with our previous fundraising platform. Through our current platform, Fundraise Up, we have the ability to offer donors the chance to cover these necessary charges, ensuring their entire donation directly supports the cause. As a donor, you can choose whether you wish to cover these fees.
You can manage your monthly donation through your Donor Portal. To access, simply enter in the email address you used to start your donation and a secure login link will be sent. This link expires in 24 hours, eliminating the need for a password. For your easy reference, please refer to this “How-To” guide for all things related to the donor portal!
Please note this feature is currently only available for monthly gifts via credit card. For other payment methods, please contact Mandy Wu, our Annual Giving Officer, by email [email protected] or phone 604-216-2328 for assistance.
If you would like to reduce or change the amount of mail or email you receive from us, connect with us at 236-992-1899 or [email protected]. You can also click the unsubscribe link at the bottom of an email sent by the GVFB to reduce the frequency of emails.
Because our mailings are pre-printed and pre-planned, updates to mailing preferences can take 8-10 weeks to come into effect. You may receive one last piece of mail if we are far enough along in the production and already in the process of mailing or our next appeal. Thank you for your understanding.
For donations made online through our website, an automated tax receipt will be issued immediately to the email address provided on the donation form. For donations made offline through phone, paper mail or in-person, tax receipts will be issued and sent in approximately 2 to 3 weeks’ time. During the holiday season, this process may take a bit longer- thank you for your patience.
For monthly donors, a consolidated tax receipt for all monthly gifts made within the calendar year will be issued and sent before the end of February of the following year.
Most receipts will be emailed unless no email address was provided or stated otherwise. Please ensure to check your junk folder if you cannot locate your receipt.
